FAQs

Order Query

1. Where is my order?

After an order is placed, you will receive confirmation of order. We’re with you every step of the way. Once the goods are dispatched, you will be informed via email as well.

2. What if the item's damaged when it arrives, or I was sent the wrong item?

It's important that you inspect your order on delivery, because we'll ask you to sign a delivery note confirming that it's in good condition. If you're not happy, let our delivery partner know, or note this on the form and contact us.

Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 7 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. If the wrong item was sent, please ensure all original packaging is present. We'll either give you a full refund, arrange for a repair, or order you a replacement.

3. It’s been longer than the estimated lead time and I still haven’t received my order, what should I do?

We’re sorry. We work hard in meeting our promise. You may contact us and our help team will assist you on this matter.

4. Can I pay by cash instead?

We do not accept cash for payment. All our orders will need to be made via our website, and payment needs to be made through our built-in payment gateway.

5. When will I get my order?

For ready stock items, we will ship within 2-3 working days. For all outstation orders (outside KL & Selangor), it will take 1-2 weeks depending on our outstation delivery schedule. Do feel free to check in with us and we will be happy to provide you with the latest updates.

Product & Stock

1. Are your products for commercial use?

Our products are solely designed for residential use. We cannot guarantee the product’s performance in a commercial environment.

2. Can I buy items from your showroom?

We designed our showroom to be an “Experience Centre”. It’s mainly for consumers to see, touch and feel our best-selling products. We have computers and tablets set up for you to complete orders in the showroom. Our professional service team is ready assist you should you need any help.

3. Can you provide a fabric / leather sample?

Once you have created an account with us, you may request for a free sample to be delivered to your doorsteps.

4. Can you dispose old furniture?

At the moment, we are not providing this service. We are looking to explore ways to do this without impacting the environment.

5. Do HAO Home products come with a warranty?

Our mission is to provide good quality furniture at affordable prices. We currently do not provide warranty for our products, this helps us keep the prices low so that HAO Home products are accessible to everyone.

We are confident that our products are built at a very high standard, that is why we are able to provide an exceptional returns policy.

6. Will my furniture fit?

To assist you along your journey in furnishing your home, we have provided all dimensions you require to ensure the selected piece of furniture will fit nicely into your chosen space. NOTE: Do ensure the furniture can fit through tight entrances and corridors (if any).

7. How can I maintain my furniture?

Do check out our fabric & leather care guide here.