Order Query

Frequently Asked Questions

1. Where is my order?

After an order is placed, you will receive confirmation of order. Our Shipping staff will give you a call to arrange for delivery, but if you are urgent, you may contact +60189414339 (Harry).

2. My order is damaged, what should I do?

If you're not happy about your order, contact us at +60189414339 (Harry). Let us know what's wrong and we'll settle it for you. 

We have a very strict quality checking standards to make sure you received the best quality item. But if we've missed something, just let us know within 7 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and arrange for a collection. We'll either give you a full refund, arrange for a repair, or order you a replacement. (No hanky panky arguments)

3. It’s been longer than the estimated lead time and I still haven’t received my order, what should I do?

We’re sorry. We always work hard in keeping our promise. We will let you know when your order is ready to ship.

4. Can I pay by cash instead?

We do not accept cash for payment. All our orders will need to be made via our website, and payment needs to be made through our built-in payment gateway.

5. When will I get my order?

All our orders are to be delivered within 14 days as we need time to proceesed the order to be produced in our factory in Selangor.