Returns & Refunds
Can I Change or Cancel order?
As long as the item is not dispatched, just contact us and we’ll cancel it and give a full refund.
What if I don't like what I ordered?
Don't feel like it's suitable for your room? Just contact us within 7 days of receiving your order, and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, we'll refund you (minus any return or collection costs).
What about Custom Made items?
With all Custom Made products, you will be able to cancel within 7 days of placing the order. If you cancel after 7 days you will not be eligible for a refund.
What if the item's damaged when it arrives, or I was sent the wrong item?
It's important that you inspect your order on delivery, because we'll ask you to sign a delivery note confirming that it's in good condition. If you're not happy, let our delivery partner know, or note this on the form and contact us.
Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 7 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. If the wrong item was sent, please ensure all original packaging is present. We'll either give you a full refund, arrange for a repair, or order you a replacement.
How much do returns cost?
If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection. But if you're returning an item because you've changed your mind, you'll need to pay the cost noted below (to be confirmed).
If you return your whole order, we'll give you a full refund, including what you paid for delivery, minus the returns or collection fee.
If you only return some of your order, we'll refund for those items and their delivery, minus the returns or collection fee.